1. Purpose
This Cancellation Policy outlines the terms and conditions governing the cancellation of orders placed through the Bizlo platform. Bizlo is a B2B marketplace that connects verified buyers and sellers. Cancellation requests are subject to the conditions outlined below.
2. Order Cancellation by Buyer
A buyer may request cancellation of an order only under the following conditions:
Before the seller has accepted the order.
Before the order has been packed or dispatched.
If permitted under the seller's cancellation terms.
Once an order has been packed, shipped, or handed over to the logistics partner, cancellation may not be permitted.
3. Cancellation Request Process
To request cancellation:
Log in to your Bizlo account.
Go to My Orders.
Select the applicable order.
Click Request Cancellation (if available).
Choose the reason for cancellation.
Submit the request.
Cancellation requests are subject to review and approval based on the order status and seller's policy.
4. Cancellation by Seller
A seller may cancel an order under circumstances including but not limited to:
Product out of stock.
Pricing or listing error.
Product discontinued.
Inability to fulfill the order.
Suspected fraudulent activity.
Buyer verification failure.
Regulatory or legal restrictions.
Where possible, the buyer will be informed of the reason for cancellation.
5. Cancellation by Bizlo
Bizlo reserves the right to cancel any order if:
Fraudulent or suspicious activity is detected.
Payment verification fails.
Duplicate orders are identified.
The buyer or seller violates Bizlo's Terms & Conditions.
Government or legal requirements prevent fulfillment.
Technical or operational issues make fulfillment impossible.
Bizlo will notify the affected party where reasonably practicable.
6. Cancellation After Dispatch
Once an order has been dispatched or handed over to the logistics partner, cancellation is generally not permitted.
Any post-dispatch issues shall be governed by Bizlo's Return Policy, Refund Policy, or applicable dispute resolution process.
7. Bulk Orders
Bulk or high-value orders may not be eligible for cancellation after seller acceptance, as inventory may have been reserved or procured specifically for the order.
Any exceptions shall be at the sole discretion of the seller and Bizlo.
8. Customized or Made-to-Order Products
Orders for customized, personalized, or made-to-order products generally cannot be cancelled after production or procurement has commenced.
9. Cancellation Charges
Where permitted by applicable law and the seller's policy, cancellation charges may apply if:
The order has already been processed.
Packaging has been completed.
Inventory has been reserved specifically for the buyer.
Logistics arrangements have already been initiated.
Any applicable cancellation charges will be communicated before processing the cancellation, where feasible.
10. Refund Following Cancellation
If a cancelled order qualifies for a refund:
Approved refunds will be processed in accordance with Bizlo's Refund Policy.
Refund timelines may vary depending on the payment method and financial institution.
Shipping or service charges already incurred may not be refundable unless required by law or otherwise stated.
11. Non-Cancellable Orders
Orders may not be eligible for cancellation if:
They have been dispatched.
They contain customized or made-to-order products.
They involve perishable or time-sensitive goods (where applicable).
The seller's published policy specifies that the order is non-cancellable after acceptance.
12. Repeated Cancellations
Frequent or excessive cancellations by a buyer may result in:
Temporary account restrictions.
Suspension of ordering privileges.
Additional verification requirements.
Other actions in accordance with Bizlo's Terms & Conditions.
13. Incorrect Orders
Buyers are responsible for reviewing product details, quantities, specifications, pricing, and delivery information before confirming an order.
Orders placed due to buyer error may not automatically qualify for cancellation.
14. Force Majeure
Bizlo, sellers, and logistics partners shall not be liable for cancellations or delays arising from events beyond reasonable control, including natural disasters, strikes, government actions, pandemics, transport disruptions, or other force majeure events.
15. Policy Updates
Bizlo reserves the right to amend or update this Cancellation Policy at any time. Any revised version will be published on the website and shall become effective from the date of publication.
16. Contact Us
For assistance regarding order cancellations, buyers and sellers may contact Bizlo Customer Support through the Help Center or the official support channels available on the Bizlo website.
